Telephony
Voice telephony has come a long way since the days of switchboards and operators, but it is still one of the most important forms of communication that a business can have with its customers.
Chat bots and review boards are taking up some of the communication time that businesses have with clients, but when it comes to queries, complaints, returns and similar matters, another person on the other end of the phone is still the most effective way to deal with such situations.
In the modern working environment, it makes more sense to deploy a PBX system which is fully operational over the internet.
3CX
This incredible software product works over Voice Over IP Gateways.
3CX is a software-based PBX that works with standard Session Initiation Protocol IP phones. There are different packages available depending on the number of simultaneous phone calls you want your business to be able to handle
The software is 100 percent bespoke and can be tailored to businesses that have as few as five employees or as many as 1,000.
3CX can work on virtually any client for smartphones including Android, iOS and Windows 10. The system also works seamlessly with Windows and Mac laptops, allowing users to use the system if they are based remotely.
Video Conferencing and CRM
Need to hold a video meeting but Skype not up to the job? No problem. 3CX allows integrated video conferencing over the internet for up to 10 people at once.
The software allows for full speaking rights to all participants, or restrictions can be set such as permission to speak, agree/disagree and much more.
You can also integrate 3CX with most Customer Relationship Management platforms including MS Office and Google and its extensions.
Cloud based software
3CX was one of the first communications systems to switch over to a 100 percent software cloud-based architecture.
You can still run it on premises by installing it on your servers, but you can also take advantage of cloud hosting.